A lot of talk has been made about the pros and cons of outsourcing, but even up to this day this subject has never been satisfactorily answered. There are so many issues, so many concerns in all aspects, that addressing one will create more concerns. This is even more obvious in the area of telemarketing services.
Telemarketing is a very versatile profession. This is an important component of any business transaction that requires the use of the telephone. It is an important medium in sales lead generation, where professional telemarketers are given the task of generating qualified B2B sales leads. If a firm needs good sales leads, but lack the manpower or the budget, then outsourcing the task becomes their option.
The debate over outsourcing and telemarketing is still far from finished. There are still a lot that remains to be seen it the future. Things might get even more interesting.